Customer Service open 8.30-6 pm Monday to Friday.
We put a lot of energy into understanding the needs of our customers, both parents and child carers.
Families can feel confident that all candidates are personally interviewed and their references thoroughly checked. We will ensure that all applicants for work through our organisation have Criminal Record Bureau Police Checks or a foreign equivalent, or have an application through us actively in progress.
We offer our babysitting service to parents in Cambridge and within a 15 mile radius. Though we concentrate on these areas there are times when we can place babysitters further afield. If you live close to these areas then please do not hesitate to contact us - we will help if we can.
The babysitters on our register are responsible, caring, professional carers who are usually off-duty nannies, primary school teachers, nurses or mothers. All are over 18 with childcare experience. They are selected after careful interview and reference checks. We pay great attention to their experience with children and whether they have cared for very young babies.
The welfare of your children is always foremost in our minds and we are very aware of how important it is that your child is properly looked after. All our child carers have full Criminal Record Bureau Advanced Disclosure or a foreign equivalent, or they have a an application through us actively in progress.
We can provide: Childcare either on a regular or irregular basis. For example, you and your partner may play sport together on the same evening every week, or you may want to go on a shopping trip.
Bookings: Please telephone 01223 475655 to make your booking. Minimum booking: 3 hours. You will be given a babysitter living locally to you, who will telephone an hour before she arrives to check the address and arrival time and to introduce herself. Please give as much notice as possible, especially for Friday and Saturday nights, and over the Christmas period.
Short Notice Bookings: Please book between Monday and Thursday only, in order to provide you with a babysitter. If this is not possible please give us as much notice as you can so that we are able to give you a reliable service.
Requests: We will always check the availability of the babysitter of your choice if you give us sufficient notice. It may not always be possible to supply the same babysitter on every occasion. In practice families find that they get to know two or three local babysitters who cover most of their bookings.
On Arrival: When your babysitter arrives, please give her a telephone number in case of an emergency. She would also appreciate any relevant information about the children's bedtimes, allergies or any special words for favourite toys etc. The babysitter is not permitted to give out her own phone number so please ensure that your answer machine is switched off should you need to contact her. At the end of the evening please pay your babysitter directly for her time.
Please note: If there has been a problem with an appointment, then we expect to be informed. In these circumstances, we will follow up on the problem to ensure that the next appointment is successful. However, to protect the overall level of service offered by HDomestic Agency, we may take the following actions:
If a family does not pay a Babysitter, they will taken off HDomestic Agency registration, with no refund of membership.
If a Carer is unreliable, they will be taken off HDomestic Agency registration.
Cancellations: The client must cancel day before the booking, if not the client is required to pay the babysitter for a minimum 3 hour booking, plus the agency fee.
This is paid monthly and is based on how frequently you use our service. Please telephone for a quote.
Your membership fee covers the cost of attracting, interviewing, CRB checking and thoroughly reference checking suitable child carers and the numerous phone calls that we make to ensure you a reliable service.
Hotel/One-off Babysitting Bookings: Please tell us your requirements and we will be pleased to help.
At the end of the booking please pay your babysitter directly for their time. Minimum booking: 3 hours. Part hours are charged at the relevant hourly rate after the first 10 minutes.
N.B. Rates for assignments requiring a car or taxi journey are negotiable at the time of booking (to cover your carers petrol and journey time).
|Evening (after 6pm) Babysitters||£6.50 per hour|
|Evening (after 12pm) Babysitters||£10.00 per hour|
|Christmas/New Year's Eve (after 6pm)||£15.00 per hour|
|Bank holidays and Valentine's night||£8.00 per hour|
|Additional overnight stay (sleeping at the house until 9am)||£25|
|Entire Weekend (two nights, two days)||£200|
Time, attention and planning is made in order to complete your booking - your carer has also made all the necessary arrangements in order to babysit for you and thus given up her time or the chance of another booking, please bear this in mind before ringing to cancel.
Whilst H Domestic acknowledges that unforeseen circumstances do occur, we do not give refunds to babysitting bookings made. Please see our Terms & Conditions.
'The babysitting service provided by H Domestic has been truly liberating. The babysitters have been prompt, professional, experienced and extremely capable. We have been able to go out secure in the knowledge that our children are safe and happy.' Helen Pratt